- My account was Locked or Deactivated

Deactivated Accounts

After 90 days of inactivity, your account will be deactivated and upon attempting to login, you will receive the following notification:

In this case, you can request to have your account reactivated:

1. Contact Hazel at [e-mail] or 1-800-76-HAZEL, AND
2. Once their account has been reactivated, sign in before Friday EOD to avoid their account being deactivated again.  

Locked Accounts

After 5 incorrect password attempts, a user’s Hazel account will be locked and they will receive the following notification:

In this case, you can:

1. Wait 30 minutes and attempt to log in again, OR
2. Follow the instructions in our "I forgot my password" articles
   
   • • For Patients/Parents
     • For School Initiators