Having issues with Okta Verify on my phone. (Public)

If you open up the Okta Verify app on your phone, and it looks like the pic below, this resource is for you!

If you have access to your Okta Dashboard on your Hazel Computer

You can follow this guide to set up Okta Verify on your new phone. 

• When you have your new phone set up, you should remove your old phone from your list of authenticators in Okta. 

If you DON'T have access to your Okta Dashboard on your Hazel Computer (you can't login / locked out)

Request a Temporary Access Code in the #support-tech-issues channel in Slack

Follow this resource for how to gain access to your Okta Dashboard using that TAC

... then you can follow this guide to set up Okta Verify on your new phone. 

• When you have your new phone set up, you should remove your old phone from your list of authenticators in Okta.