IT Onboarding for New Hires - Companion Guide (Public)

Hello team, and welcome to Hazel!

This resource is meant to serve as a companion to the IT / Product Support presentation you were given during orientation. It contains links to all of the resources mentioned in that presentation, as well as a few key pieces of information to take away.

Do this ASAP

1. Set up your MacBook OR Set up your Chromebook 
   
   
2. Add Okta Verify to all devices (Must login to Zendesk with Okta to view)
   
   
3. Take a look at your Google Calendar (Must login to Zendesk with Okta to view)
   • You will need to go here to access your training sessions next week, so familiarizing yourself with this platform ahead of time will be very helpful. 
     
     

Additional Equipment Setup

Must login to Zendesk with Okta to view

1. Make sure that your devices have all of the right apps on them 
   
   
2. Connecting your Magic Keyboard (if you have one)
   
   

Tasks for after your IT Orientation

Must login to Zendesk with Okta to view

1. Find and login to Hazel's Slack on laptop and iPad (if provided)
   
   
2. Set up Google Drive Sync so that you never lose anything important (MACS ONLY)
   
   
3. Sign in to Hazel for the first time and switch between Live and Demo environments (if applicable to your role)

3. Bookmark our IT / Product Support Self Service Guide for easy access in the future

This resource covers the most common tech issues we see, and how to troubleshoot them.

Tasks for this this week

1. Review our Self-Service Software and Applications Requests resource
   
   
2. Review our Phishing Awareness Resource 
   
   
3. Setup Google Drive Sync for Data Backup

4. Check out our Hazel Health Help Center

• • PLEASE utilize our help center!!
  • There is a ton of helpful content here, it should be one of the first places you go to look for answers to questions you have or for troubleshooting resources. 
  • Here is an overview of our help center and our ticket forms. 
    
    

Additional Resources

1. How to create a strong password
   
   
2. How to screenshare in Google Meet
   
   
3. Video presentation of IT Introduction slide deck
   
   
4. The slide deck from the IT Onboarding session
   
   

If you need support from our team

1. For non-urgent support:
   • IT email address - [e-mail]
     
     
2. For urgent support:
   • #support-tech-issues Slack Channel (for issues both Hazel and non-Hazel products)
     
     
3. Don’t hesitate to reach out to any of us for any reason! We’re here to help.
   • [e-mail] 
   • [e-mail]
   • [e-mail]