Can initiators contact Hazel providers with questions?

Physical Health

If you would like to send a message to a provider about a past visit, you can got to "Visits" and click "View All" to see the past Physical Health Visits that you have started. Click on the specific visit, then "Messages" to send a message to a provider for that visit. 

General Chat

Initiators can use the General Chat feature to communicate with the Hazel support team about immediate needs for physical health visits, such as: 

• Student with pending consent needs a Hazel visit
• A replenishment of inventory is needed such as medication or bandaids

Initiators will see a visual notification when they have received a message.  Tap on the grey word bubble in the bottom right corner to open the chat and send and view messages.

Mental Health

Through the Hazel application, on the iPad or Web Dashboard, you can message Hazel therapists directly. You can provide updates, notify the therapist if a student is running late, and request to reschedule or cancel a visit.

Messaging therapists on the iPad

Tap scheduled visit to message provider

When a therapist replies to your message or request you will hear an audible notification, and you will see that you have an unread message in the Messages section of your app dashboard.

Messaging therapists through the Web Dashboard

To message a therapist through the Web Dashboard, click "Visits," then click the specific visit. You are looking to message the therapist about. View new messages in the "Messages" tab.