- I forgot my password / Login Issues (Parents and Patients)

Hello Parents and Patients! 

If you are having trouble logging into your Hazel account, please do not continue trying to sign in. After 5 failed attempts, you will be locked out of your account for 30 minutes. Instead, if you see the error message below more than once, please refer to the steps in this resource to reset your password.  

** NOTE: If the error message reads "Invalid Phone Number" the issue is with the number you entered, not the password. The error above (though misleading) is specific to password issues. **

Step 1

Navigate to https://my.hazel.co/patient/signin and Click "Forgot Password?”

Step 2

Enter the same phone number you used to sign up and tap “Send Code.”

Click send code ONE TIME ONLY to avoid any issues

Step 3

You will receive a code via text message to enter on this webpage.

Do NOT close this window before entering the code and completing the reset steps

Step 4

After submitting that code, you will be prompted to confirm the Date of Birth for one of the children tied to your account. Enter the date in the boxes and then click "Next":

Step 5

Next, you will be prompted to create a new password before signing in again.

Passwords must be at least 8 characters in length; there are no special character requirements.

Click "Change Password" when you're satisfied with your new password selection. 

Step 6

After successfully resetting your password, you will see the pop-up below. 

Click "Sign In" to be taken back to the main sign in page, where you can enter your phone number and new password to access your Hazel account.